Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info.luvey@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info.luvey@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.luvey@gmail.com.
We have a 7-day return policy, which means you have 7-days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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To start a return, you can contact us at Luvey.co.za@gmail.com Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Luvey.co.za@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
No Returns on Thongs & Panties Policy
For hygiene and safety reasons, Luvey does not accept returns or exchanges on thongs, panties, or any underwear items, unless the item was received damaged, defective, or incorrect.
Please ensure that you carefully review your size selection before placing your order. If you have any questions regarding sizing, our team is happy to assist you prior to purchase.
By completing your purchase with Luvey, you acknowledge and agree to this policy.
This policy does not affect your rights in the event that you receive a faulty or incorrect items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
RETURN & EXCHANGE POLICY
At Luvey, we are committed to providing luxurious, high-quality lingerie and intimate wear that makes every customer feel confident, comfortable, and beautiful. Due to the delicate and intimate nature of our products, we maintain strict hygiene and quality-control standards for all returns and exchanges.
Please carefully review our return policy before placing your order.
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RETURNS ELIGIBILITY
For hygiene, safety, and customer protection reasons, certain items cannot be returned or exchanged.
### Items Eligible for Return
The following items may be returned within 7-days of delivery if they meet all return requirements:
- Robes
- Sleepwear
### Return Requirements
To qualify for a return, items must:
- Be unworn, unused, and unwashed
- Be free from perfume, deodorant, makeup, stains, smoke, or odors
- Have all original tags attached
- Include original packaging
We reserve the right to refuse any return that does not meet these conditions.
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## NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following items are strictly non-returnable and non-refundable:
- Panties and thongs
- Opened bodysuits with removed hygiene seals
- Adult/intimate products
- Adhesive bras or nipple covers
- Customized or made-to-order items
Once these items leave our facility, they cannot be resold under hygiene regulations.
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## EXCHANGES
We understand that sizing can vary between styles. If your item does not fit correctly, we offer exchanges on eligible products.
### Exchange Conditions
- Exchanges must be requested within 7-days of delivery
- Items must meet all return eligibility requirements
- Exchanges are subject to product availability
If your requested size or style is unavailable, store credit may be issued instead.
Customers are responsible for exchange shipping costs unless the item received was incorrect or defective.
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## DEFECTIVE OR INCORRECT ITEMS
If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photographs of the issue
- A description of the problem
Once reviewed and approved, we will gladly provide:
- A replacement,
- Store credit
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Items damaged through normal wear, improper care, or misuse are not considered defective.
Please note:
- Original shipping fees are non-refundable
- Duties, taxes, and customs fees are non-refundable
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## STORE CREDIT
In some cases, returns may qualify for store credit instead of a monetary refund.
Store credit:
- Does not expire
- Can be used sitewide
- Is issued electronically via email
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## RETURN SHIPPING
Customers are responsible for return shipping costs unless:
- The item arrived damaged,
- The wrong item was sent, or
- The order contains a verified manufacturing defect.
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# HYGIENE & CUSTOMER SAFETY
As an intimate apparel brand, hygiene is our highest priority. Every return is carefully inspected to ensure all customers receive products in pristine condition.
Any returned item showing signs of wear, use, alteration, or tampering will be rejected and returned to the sender.
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#CONTACT US
For all return, exchange, or refund inquiries, please contact:
Email: [Luvey.co.za@gmail.com
Website: [Luvey.co
Business Hours: Monday – Friday, 9AM – 5PM
We appreciate your understanding and thank you for shopping with Luvey.co