Privacy policy
Privacy Policy – Luvey Lingerie
Last Updated: 15 June 2026
At Luvey Lingerie we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website or purchasing our products.
1. Information We Collect
We may collect the following information when you interact with us:
* Full name
* Email address
* Phone number
* Billing and shipping addresses
* Payment information (processed securely through third-party payment providers)
* Order history
* Information you provide when contacting customer support
* Website usage information collected through cookies and analytics tools
2. How We Use Your Information
We use your information to:
* Process and fulfil your orders
* Deliver products to you
* Communicate regarding your purchases and enquiries
* Provide customer support
* Improve our website, products, and services
* Send promotional emails and marketing communications (only where you have consented to receive them)
* Prevent fraud and maintain the security of our website
3. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share your information with trusted service providers who assist us in operating our business, including:
* Payment processing providers
* Shipping and courier companies
* Website hosting providers
* Marketing and analytics service providers
These parties are only provided with the information necessary to perform their services and are required to protect your information.
4. Data Security
We implement reasonable technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and personalise content. You may adjust your browser settings to refuse cookies; however, some features of our website may not function properly as a result.
6. Your Rights
In accordance with applicable privacy laws, including South Africa’s Protection of Personal Information Act, 2013 (POPIA), you have the right to:
* Request access to the personal information we hold about you;
* Request correction of inaccurate or incomplete information;
* Request deletion of your personal information where legally permissible;
* Object to the processing of your personal information for direct marketing purposes; and
* Withdraw your consent at any time where processing is based on consent.
7. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal, accounting, and regulatory obligations.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us at:
Luvey Lingerie
Email: [Luvey.co.za@gmail.com]
By using our website and purchasing from Luvey Lingerie, you acknowledge that you have read and understood this Privacy Policy.